Terms and Conditions of Business
By using our service, you agree to our terms and conditions of business
Weather
We work in all but exceptional weather conditions and guarantee every clean. If you are not completely satisfied, please contact us within 24 hours and we will return to re-clean free of charge.
Cancellation on the day
Cancelling on the day of the clean often leaves us unable to replace your booking with another customer. We therefore reserve the right to charge the full price of the scheduled clean.
Locked gates
If we have requested that gates are left unlocked and we arrive to find access unavailable, we may use suitable access equipment where safe to do so, unless instructed otherwise. If we are unable to complete the rear windows, we reserve the right to charge the full price of the clean.
Quality guarantee
We guarantee the quality of every clean. If you are not satisfied, please contact us within 24 hours and we will return to rectify any issues free of charge.
Cancellation of service
You may cancel our regular service at any time. However, if the service is cancelled before the third visit, we reserve the right to charge a cancellation fee equal to the regular clean price.
Skipping cleans
Regular maintenance cleans are priced based on the agreed cleaning frequency. If cleans are repeatedly skipped or delayed, we reserve the right to charge a higher price for future cleans to reflect the additional time and work required.
Unsafe access
The safety of our staff and customers is our priority. If access is considered unsafe due to weather conditions, property condition, pets, obstructions or any other hazard, we reserve the right to postpone or partially complete the clean without notice.
Conservatory roof cleaning disclaimer
Conservatory roof cleaning can greatly improve appearance, however some staining, discolouration or marks caused by age, wear, oxidation or failed seals may not be fully removable. We cannot accept responsibility for pre-existing defects, leaks, weak panels or failed seals.
First clean policy
First cleans may take longer than regular maintenance cleans and, in some cases, heavily soiled windows, frames or sills may require additional visits before the best possible results can be achieved.
Text reminders and communication
We may send text messages regarding upcoming cleans, payment reminders, access requests and service updates. Customers are responsible for ensuring we have up-to-date contact details.
Missed payments
If payment is not received within the agreed timeframe, we reserve the right to suspend future cleans until the account is brought up to date.
Access and pets
Customers are responsible for ensuring safe and reasonable access to all areas requiring cleaning. Pets should be kept secure while our staff are working on the property.
Roof access
Our staff do not normally walk on pitched roofs. Any roof access used is entirely at our discretion and only where considered safe and appropriate.
Confidentiality
All customer information is kept securely on our database and is never shared or disclosed to third parties.
Payment
Payment is due in full within 7 days of the clean date unless otherwise agreed.